Terms & Conditions

Terms of use of Touriza

We invite and welcome visitors on www.touriza.in website. This aim of this Website is to assist customers to gather travel information, post reviews /opinions on their travel related experiences / issues, engage them in travel related forums so that they gather maximum information on the travel industry / countries/ cities around the world. By accessing or using www.touriza.in in any manner, it is considered that you have agreed to be bound by the Agreement, as if you had signed this agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website. We suggest visitors of www.touriza.into return to this page periodically to review the most current version of the Agreement. www.touriza.in reserves the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

Prices

All Prices displayed for the Products and Services on Touriza are subject to change without Prior information or notice and prices you see while making the booking may not be final until the full Payment for the Product or Service is made at the end of the Booking Process. Prices on www.touriza.in shall be inclusive OR exclusive of Booking Fee, Hotel taxes, Airport taxes, Port taxes or any other applicable Government taxes (GST and TCS), etc. Availability of any Product or Service is subject to change at any point in time even while finalizing the booking, which can lead to Price variation, depending upon the basis of available room type in the Hotel, flight booking class, Cruise Cabin, etc at that point in time.

Booking and Payments

All Online Payments that happen for any of the Products or Services booked on www.touriza.in are secure. Touriza does not store the Credit / Debit or any other Payment Card details of any customer in the database or in any data backup system. Once you are ready to transact you are transferred directly to the Bank Website. The card details are captured on the Bank Website and not in Touriza. Touriza takes no responsibility, in case of any misuse of Credit Card by whomsoever.

Touriza acts as an agent for its third-party providers and distributors for all products and services purchased by you on this website. You may place bookings for or may make purchases of products and services online at this site. A contract for the sale and purchase of products and services may be made online at this site by your acceptance of the products and services offered on the site (the "Contract") by third party providers and/or distributors and/or where stated, Touriza, and you hereby agree to waive any rights to challenge the validity or enforceability of Contracts entered into on this site on the grounds that it was made in electronic form instead of by paper and/or signed or sealed. Please note that by indicating your acceptance to purchase any product or service offered on the website, you are obligated to complete such transactions. You are prohibited from indicating your acceptance to purchase products and services where you do not intend to complete such transactions. You may not purchase goods or services that you are prohibited from purchasing or possessing by any applicable Indian or local laws. The responsibility for ensuring compliance with all applicable laws shall be yours alone. By submitting an order to purchase goods or services, you represent and warrant that you have the legal right to purchase, utilise and/or possess such goods or services In case any user is booking a ticket/hotel or any other online services via a credit/debit/gift card which is not directly in the name of the person availing these services - www.Touriza.in reserves the right to cancel/hold the said service till the time proper verification is provided. In case you are booking using someone else`s credit/debit/gift card - you are requested to send us a copy of the card used (at the following email id: [email protected] or call us at +91 9960702333 a photo identification card of the person in whose name the card is, as well as the person in whose name the services are being provided and an authority letter from the said credit/debit/gift card holder.

In case any of the above mentioned conditions are not met, www.touriza.in reserves the right to declare such transactions as fraudulent and cancel/hold the service provided. It also holds the right to charge the requisite Cancellation Charges that may be applicable before refunding any such amount.

Amendment to booking & purchase

Kindly read and note the Terms & Conditions for amendment in bookings and Purchases, while making the booking or Purchase, which may vary for each product and service. If you don't find any Terms and conditions regarding the amendment policy, you may NOT change your booking or purchase online. Kindly call our Customer care team to know the amendment policy and do the necessary amendment.

Cancellation & refunds

Cancellation of Bookings and Cancellation Policy differs for each Product OR Service. When you make a booking, kindly view Terms & Conditions of each Product OR Service, which reflects the Cancellation, Refund with Booking Terms & Conditions. Cancellation at your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of Product or Service booked &purchased.There may be full Cancellation penalty on the Products or services booked and purchased, which are Non-utilized or Cancelled after the Cancellation deadline mentioned in the Terms and Conditions, while making the purchase. You agree to bear the full cost of any booking, cancellation and administration fees for any products or services booked but not utilized for any reason. In some cases, Touriza may charge cancellation or amendment fees in addition to those imposed by travel services providers. Touriza reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims of losses, damages or compensation. In such an event, Touriza shall refund to you all unutilized money collected from you for that purchase. For Bookings and Purchases, which has already been paid by you, when cancelled, refunds will be made (based on the Refund Policy, mentioned in Terms and Conditions, while making the booking or at the time of Purchase). For Air ticket, it may take between 30 - 45 working days and for the Hotels it may take between 10 - 15 working days for the amount to get credited into your account. Refund policy may vary for every Product and Service The preceding refund timeline is a guide for your reference only and shall not be binding upon Touriza.

Products & services

Products & Services statements on this Website are for general description purposes only and not all the Products or Services are available in every state or country. You can send us an enquiry by clicking our Contact us or Send Query section, we will provide you with the details regarding terms & conditions, exclusions, products and services applicable for you

1. Hotels -When you make a Hotel booking with us, kindly go through the hotel website to ensure the amenities present in the hotel or the category of the hotel is as per your requirement. Touriza updates all its clients with terms and conditions of the hotels, however it is dependent on the hotel to provide us with the updated information. Renovation at hotels is normally undertaken at sole discretion of hotels and not necessarily is informed to us. In case of any disputes, Touriza shall not be held liable for any disruption in information.

2. Sightseeing Tours - There is a choice of Seat in Coach (SIC) sightseeing and Private sightseeing tours. Seat in Coach tours / transfers may have a waiting time at the airport / hotels. Seat In Coach tours are as per the fixed timings and does not allow you to stop at any site of interest to you, which are not a Part of the Program, as Seat in Coach tours are fixed with a Schedule. You have to make a choice according to your requirement and budget. Entrance Fees at the monuments or places of Interest are not included in the Sightseeing tours unless and until specified.

3. Airlines - There is a choice to book low cost airlines and full service airlines options. Low Cost Airlines do not have all the services on board in the flight, so kindly choose the airlines carefully and please read the terms & conditions / cancellation Policy before making any purchase of the airlines ticket. With E-tickets, there is a mandatory requirement of Original Identity Photo Card for you to carry and show at the check-in counter of the Airport. Touriza is only an Intermediary party and hence takes no responsibility in case of any delay, change in route or cancellation in the flight due to any reasons.

4. Holidays - Kindly read the Terms & conditions with the Inclusions, Package Itinerary and other details before making any purchase of the Holiday Packages. In case if the Package is not as per your requirement or suits your needs, we can also customize the same for you. Kindly click on the Send Query of the Website with all the details like Hotel Category, No. of Nights, no. of pax, destinations would like to visit, etc and we will get back to you with the Package.

5. Car Rental (Self drive or Chauffeur drive) - Please read the Terms & conditions before making any purchase of this service. Touriza takes no responsibility in case of any break down of the car or the quality of car is not up to the level and delays due to bad traffic conditions, any penalty due to speed by the driver or by yourself, etc.

6. Travel Insurance -Touriza strongly recommends insurance cover and safety for all the traveller/s travelling domestic or outside the Country. Traveller/s can purchase the travel Insurance from any insurance company. Please read the terms and conditions given by the Insurance Provider before issuing the same. Touriza takes no responsibility and liability on the claims and disputes whatsoever as mentioned by the Insurance Provider.

Delivery of products & services

1. Hotels - When a Hotel booking is made with uswe give an instant confirmation after the Payment is made completely. You will receive the hotel confirmation voucher on your mentioned email id. Voucher give details about the Hotel Address, Telephone number, Hotel Confirmation number, Meal Plan, Payment details, Supplier details, other relevant important information etc. Voucher is to be given to the Hotel at the Check-in counter.

2. Sightseeing Tours -When a sightseeing tour is booked, a confirmation voucher is issued and you will receive the same in your mentioned email id after the Payment is made completely. Voucher gives details about the pick-up time, pick-up point, date of the sightseeing tour, supplier details, Payment details, other relevant important information etc. There is a choice of Seat in Coach (SIC) sightseeing and Private sightseeing tours. Seat in Coach tours / transfers may have waiting time at the airport / hotels.

3. AirlinesE-tickets - An E-ticket is a paperless electronic document with a unique confirmation number given to passengers in place of Paper ticket. Passengers are required to produce the unique confirmation number print-out at the airlines check-in counter to get the boarding pass.How to receive an E-ticket? After the complete Payment is made via credit / debit or any other Payment Card, your e-ticket details will be mailed to you at your email address mentioned at the time of making the Purchase. In case if you don't have an email address, the details will be given to you over the phone or you can come to pick up your e ticket from our office or directly from the airlines counter at the airport by giving them the unique confirmation number

4. Holidays/Cruises - Holiday Packages or Cruise takes minimum 24 – 48 Hours in getting the Confirmation, once the Payment is made to us, our team will get in touch with you and will mail you the confirmation vouchers along with the day to day program at the email address mentioned by you at the time of making the purchase

Terms & conditions for product & services

Some of the Products and Services have special governing Terms & Conditions, which shall apply in addition to the Terms and Conditions mentioned separately for each product and service. It is important that you read the obtain the information related to these specific Products and Services as they may contain exclusions of limitations of liability and other terms and conditions, including restrictions on amendment or cancellation. Some of these terms and conditions for specific products and services shall include terms and conditions found on your screens and when using any part of this website.

Jurisdiction

In the event of any dispute, the dispute shall be referred to the sole arbitrator to be appointed by Touriza in Maharashtra and the matter shall be subjected to the jurisdiction of Maharashtra Courts only.

Passport, visa & health requirement

It is mandatory requirement for most of the Countries; foreign nationals coming into the country must hold Passport with a validity of minimum 06 Months. Visa and Health regulations are different from country to country. It is the sole responsibility of an Individual Traveller to ensure the submission of complete documentation and medical requirements to the Country Embassy / consulate they are visiting. Touriza takes no responsibility in any rejections or declining of the Visa issuance due to any reasons.

Visa/Immigration:

1. www.touriza.in is only a facilitator and is not directly responsible for your Visa and Immigration facilities.

2. Please be advised that Immigration and Visa are directly in the jurisdiction of the respective embassies & consulate. www.touriza.in or any of its third-party vendors do not guarantee the confirmation of any Visas or related documents.

3. We advise you to go through the immigration and travel rules and regulations of the country and ensure that you have the requisite documents, transit permits and permissions for your holiday. www.touriza.in will not be responsible in any manner for the same.

4. Touriza customers are advised to check for Airport Charges (if any) at various international destinations apart from India. Touriza shall not be responsible to pay any such charges at various destinations that the customer is travelling to.

Touriza reserves the right to decline any booking or purchase for any reason and shall not be liable for any resulting claims for losses, damages or compensation. In such an event, Touriza shall refund to you all the Unutilized Payment collected after deducting the Booking Fee / Administration charges / Cancellation Charges (if applicable) for that purchase.